WhatsApp + AI
WhatsApp chatbot: answer your customers instantly, with a person by its side
An AI agent on WhatsApp that answers the usual questions, books appointments, gathers quote details and hands the conversation to your team when the customer needs it.
A WhatsApp chatbot with an AI agent replies to your customers instantly, books appointments, collects details for quotes and hands the conversation to a person on your team when the case calls for it.
Short answer
What does a WhatsApp chatbot do for your business?
A WhatsApp chatbot with an AI agent replies within seconds to every customer who writes to you, at any hour, answers the usual questions and leaves appointments and quotes ready. When a case needs human judgment, it hands the conversation to your team with a summary. You stop living glued to your cell phone, and your customers feel well taken care of.
In Colombia, WhatsApp is where people talk to businesses. If a customer writes "do you deliver?" on a Saturday at 8 p.m. and nobody answers, they will probably message the next business on the list. A good AI agent on WhatsApp prevents that without you having to be available all day.
According to a Telefónica Movistar study presented at Andicom (2022), 8 in 10 Colombians use WhatsApp to communicate. And according to the Social Media User Trends Report cited by Portafolio (May 2025), 92% of people aged 16 to 45 in Colombia use it daily and 80% use it to contact businesses. In practice, your WhatsApp is your front desk.
What it does
What your AI agent on WhatsApp can do
Answer the usual questions
Hours, address, payment methods, delivery, warranties: what your customers ask ten times a day, answered well and in your tone.
Show the catalog
It shares products or services with photos, descriptions and availability, and helps the customer choose.
Book appointments
It offers open time slots, confirms the appointment and sends a reminder the day before to reduce no-shows.
Collect quote details
It asks the questions your team needs (measurements, quantities, address, photos) and delivers a complete request.
Cover after-hours
At night, on holidays or weekends, the customer gets a reply and knows when a person will contact them.
Qualify and sort leads
It identifies who is ready to buy and passes those chats to your sales team first.
All of this builds on what our AI agents for business do: clear rules, a log of every action and a person reviewing what matters.
The handoff to a person
How the chatbot hands the conversation to your team
A good WhatsApp Business chatbot knows when to step aside. We define that moment with you from the start.
- The customer asks to talk to a person: they are passed along right away.
- The customer is upset or has a complaint: it goes to your team as a priority.
- The question goes beyond what the agent knows: it does not make things up; it flags and transfers.
- There is a large sale or a sensitive case: your team takes over.
- Your team receives a summary so the customer does not have to repeat anything.
Before and after
Your WhatsApp without agents and with agents
Without agents
- Chats unanswered for hours, especially at night.
- The same questions answered by hand all day long.
- Appointments jotted in a notebook or kept in someone's memory.
- Quotes stuck waiting for details.
With agents
- A first reply within seconds, at any hour.
- Frequent questions answered in your tone.
- Appointments confirmed, with an automatic reminder.
- Complete requests ready to quote.
Want to see how an AI agent would handle your WhatsApp?
Tell us what your customers ask most often and we will show you how we could automate WhatsApp for your business, with a free quote.
Message us on WhatsApp Request your quoteRespect for your customers
Opt-in, zero spam and data protection
WhatsApp Business works for companies when people trust you. That is why we work with clear rules:
- Opt-in only: the agent writes first only to people who agreed to receive messages from you.
- Useful messages: confirmations, reminders and replies, not a barrage of advertising.
- Easy exit: customers can ask not to be contacted again, and that is respected.
- Protected data: Law 1581 of 2012 governs personal data in Colombia; your business needs a data-treatment policy and your customers' consent.
Options
WhatsApp Business app vs. the official platform
| WhatsApp Business app | Official platform for businesses | |
|---|---|---|
| Best for | Businesses just starting out or with few chats | Businesses with more volume or several agents |
| Automation | Greeting, away messages, quick replies, catalog | AI agent connected to calendar, catalog and inventory |
| Team | A few devices | Several people serving the same number |
To dig deeper into the free options and how to automate WhatsApp step by step, read our WhatsApp Business chatbot guide. During the assessment we will tell you honestly which one suits you.
How we set it up
From the first conversation to a working agent
We listen to your chats
We review with you what your customers ask, what times they write and which conversations end in a sale. That is the raw material for the agent.
We write the replies and the rules
We write the replies in your business's tone, define what it must never say (discounts, dates that do not depend on you, sensitive topics) and when it passes the chat to a person.
We connect your tools
Depending on what you need, we connect your calendar, your catalog or the sheet where you track quotes, so the agent does not just talk but gets the work done.
Supervised pilot
During the first weeks your team reviews the conversations and we correct whatever is needed before giving the agent more autonomy.
Adjustments over time
Prices change, new products arrive and different questions come up. We keep the agent up to date so it keeps answering well.
It is the same path we follow on all our projects; you can see it in full in how working with us works.
The full system
WhatsApp works best when customers can find you
An excellent chatbot does not do much if nobody writes to it. That is why we connect it to the rest of the journey: customers find you on Google through SEO in Bogotá and a well-optimized Google Business Profile, your website shows what makes you different, and the WhatsApp button is always within reach. For internal tasks like reports or invoices, see business process automation.
Behind Bogotá SEO is Eye To Ad Media, headquartered in Denver, Colorado, working with businesses all over the world since 2012. Stephany, who grew up in Bogotá, leads our customer service in Spanish. We don't promise miracles; we promise serious work, honesty and the best tools. Write to us and request your free quote.
FAQ
Frequently asked questions
What is a WhatsApp chatbot?
It is an assistant that automatically answers the messages your customers send you on WhatsApp. It can answer common questions, show products, book appointments or collect details for a quote. When it is connected to artificial intelligence and to your tools, it becomes an AI agent that also carries out tasks and hands the chat to a person when needed.
Can the WhatsApp chatbot hand the conversation to a person?
Yes, and in the way we work it is mandatory. We define when the chat goes to your team: if the customer asks, if they are upset, if the question falls outside the rules or if an important sale is at stake. The person receives a summary of the conversation so the customer does not have to repeat everything.
Can I use a chatbot with the regular WhatsApp Business app?
The WhatsApp Business app includes basic tools such as greeting messages, away messages, quick replies and a catalog. For an AI agent connected to your calendar or inventory, the official WhatsApp platform for businesses is used. During the assessment we tell you which option suits you based on your message volume.
Can a WhatsApp chatbot be used to send mass advertising?
We do not recommend it and we do not work that way. Messages only go to people who gave their permission, with useful content and an option to stop receiving them. In addition, Colombia's Law 1581 of 2012 requires consent to handle personal data. Spam damages your number's reputation and your customers' trust.
Can my business answer WhatsApp at night and on weekends?
Yes. The agent replies at any hour, resolves frequent questions, takes the customer's details and leaves the appointment or quote request ready. Anything that needs a person is queued for your team to handle on the next business day, and the customer knows exactly when they will hear back.
How much does a WhatsApp Business chatbot cost?
It depends on how many tasks it handles, whether it connects to your calendar, catalog or inventory, your message volume and whether you use the app or the official platform. That is why we prefer to understand your case first. Write to us and we will prepare a free quote with a clear scope.
Ready for Bogotá to find your business?
Tell us what you sell and to whom. Stephany will help you see where to start, free and with no obligation.
Message us on WhatsApp Get your free quote